HOW WE TACKLED THE BRIEF GIVEN TO US
What does digital transformation mean for retailers?
Digital transformation is the process of integrating digital technologies into all aspects of a business to meet customer needs. The transformation aims at increasing the effectiveness of business operations and customer experience. To achieve these goals, small and medium business will need to update their systems, processes, organizations, and culture.
Using Total Value Optimisation we help our clients to focus on:
The Retail industry vertical is more competitive than ever. Retailers need to deliver the same level of experience as the tech giants to obtain market share. The shift in customer habits towards digital shopping is considered as one of the main factors that is disrupting the retail landscape. Therefore, digital transformation is not an option for retailers anymore, it is a requirement to survive.
What are the key enablers fore Retail digital transformation?
- Intelligent automation reduces the human effort in the business so that retailers can reduce operational costs, process turnaround times and manual mistakes.
- Machine learning powered retail analytics.
- Process mining.
- Multichannel Experience.